Yes – Australian online orders over $250 AUD receive free standard shipping to any address in Australia. Orders under $250 incur a flat $12.95 AUD shipping fee.
(Note: Orders placed via phone/email or purchase order will incur standard shipping charges regardless of amount.)
We aim to deliver Australian orders within 3–7 business days from the time of order. Deliveries to remote areas (e.g. parts of WA or NT) or during peak periods may take up to 7–10 business days. If we’re running a big promotion or during holidays, please allow a little extra time. You’ll receive an estimated timeframe in your dispatch email. We always strive to get your order to you as quickly as possible.
Absolutely. After checkout, you’ll receive two emails from us: an order confirmation email right after purchase, and a dispatch notification email once your order ships. The dispatch email includes a tracking link so you can monitor your delivery in real time. If you don’t see these emails, check your spam folder or contact us. Once your order is on its way, use the provided tracking link any time for status updates.
Our website currently accepts orders only within Australia at the moment. We do ship internationally to other countries, but you’ll need to contact us directly for a quote and to arrange the order. Please note that any import duties or taxes for international shipments are the responsibility of the buyer. International shipping availability can vary depending on the product (some medical items may have export restrictions), so get in touch and we’ll do our best to help.
Yes, we offer an expedited shipping option at checkout. Express shipping is a faster service for those urgent orders, and it costs a flat $19.95 AUD for online orders. Just select the Express Shipping option during checkout if you need your order ASAP. We’ll prioritise and ship it via express courier so it reaches you as quickly as possible.
We primarily ship via Australia Post and StarTrack (a division of AusPost) for domestic deliveries. These reliable carriers cover both standard and express services. For large or special shipments we may use a courier freight service. In every case, we choose a trusted delivery partner to ensure your order arrives safely and on time.
Yes. Our carriers can deliver to PO Boxes and Parcel Lockers. If you prefer delivery to a PO Box or an Australia Post Parcel Locker, that’s completely fine – just enter the PO Box address as your shipping address. We recommend using a delivery address where someone is available during business hours (if possible), but we understand PO Boxes/Lockers are convenient for many customers.
Yes. We deliver Australia-wide, including remote and rural regions. Deliveries to some areas (e.g., parts of WA, NT, or Far North QLD) may take a little longer than metro locations. We always provide tracking so you can monitor your order wherever you are.
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to update the delivery address. Once an order is dispatched, we recommend contacting the carrier directly with your tracking details.
Most orders will be taken to your local Post Office or delivery centre if no one is available to receive them. You’ll be left a card or electronic notification with collection instructions.
Orders placed before lunch are usually dispatched the same business day. Orders after that will be shipped the following business day. Please allow additional time if the order is placed during peak trading weeks.
At this stage, TacMed operates as an online store only. All orders are dispatched from our warehouse directly to your address.
All TacMed orders are shipped using trackable services like Australia Post or trusted couriers. This ensures your order — no matter the size or value — has tracking and coverage in case of delays or issues.
We could send small items in an envelope for less, but this would not be trackable or insured. To protect our customers, our flat $12.95 rate covers reliable tracked shipping every time.
Placing an order with TacMed is easy: just browse our website and add the desired items to your cart. When you’re ready to check out:
Click the cart (bag) icon at the top of the page and select “Checkout”.
Enter your shipping and contact details, then proceed to payment.
Choose your payment method and provide the necessary information.
Submit your order.
Once completed, you’ll immediately receive an order confirmation email. Our team will then prepare and dispatch your items as soon as possible.
If you need to change or cancel an order, please contact our customer service as soon as possible. We’ll do our best to accommodate adjustments (such as changing the shipping address, swapping an item, or cancelling) if your order hasn’t been shipped yet. Once an order has been dispatched, we can’t make changes – but you may still be able to return items (see our Returns section for details). The sooner you reach out, the better chance we have to catch it in time.
You should receive an order confirmation email instantly after completing your purchase. If you don’t see it, try these steps: check your email’s Spam or Junk folder, and ensure you entered the correct email address at checkout. If it’s still missing, please contact us so we can confirm your order details and resend the confirmation. We want to make sure you know your order was received and is being processed.
Yes. The order confirmation email serves as a basic receipt, but if you need a formal tax invoice (for business records, etc.), just let us know. Simply reply to your order confirmation email or email our team with your order number requesting a tax invoice PDF. We’ll email you a proper tax invoice outlining GST and all order details. We’re happy to provide any documentation you require.
We accept a wide range of payment options for your convenience. You can pay by credit or debit card (Visa, MasterCard, American Express), as well as popular digital payment methods like PayPal, Apple Pay, Google Pay, and Shop Pay. We also support Afterpay and Zip Pay for buy-now-pay-later flexibility (see below). All transactions are processed in Australian Dollars.
Yes – we offer Afterpay and Zip Pay at checkout. These buy-now-pay-later services allow you to receive your order immediately and pay it off in instalments. Simply choose Afterpay or Zip Pay as your payment method during checkout, and you’ll be guided through the process. (Subject to approval by Afterpay/Zip. Spending limits and terms apply as per those providers.)
Absolutely. We take payment security very seriously. Our online store is hosted on a secure, reputable e-commerce platform (Shopify), which uses encryption and PCI-DSS compliance to protect your data. We do not store your full credit card details on our servers. All transactions are processed securely via trusted payment gateways. You can shop with confidence that your personal and payment information is safe.
Yes, we regularly serve corporate, government, and bulk customers. If you need a formal quote for a bulk order or wish to pay via purchase order/invoice, please contact us with the details of what you need. Our sales team will provide a written quote and can process orders on account.
(Remember, free shipping offers apply only to direct online orders – bulk orders via invoice will have standard shipping added.)
While most orders are placed directly through our website for speed and security, we can process orders via phone or email for government, military, or bulk customers. Contact us to arrange this option.
Yes, we regularly process purchase orders for government agencies and corporate clients. Contact our team with your details and we’ll provide a quote and handle the order on account.
Yes. If you’re a regular purchaser (e.g., workplace, emergency service, or government department), reach out to us about setting up a business account for streamlined purchasing, invoicing, and repeat orders.
You’ll receive an on-screen confirmation immediately after checkout, followed by an order confirmation email. If you don’t receive these, contact us and we’ll verify your order status.
If you accidentally purchased the wrong product or forgot to remove an item before checkout, please contact us as soon as possible. If your order hasn’t yet been dispatched, we can cancel or adjust it and issue a refund. If it has already shipped, you can return the unwanted item following our change-of-mind policy.
We want you to be completely satisfied with your purchase. TacMed accepts returns or exchanges within 14 days of you receiving the goods, provided the items are unused and in original condition. Change-of-mind returns are welcome in that 14-day window as long as the product is undamaged, unworn, and in its original packaging. For any faulty or defective products, we offer returns or replacements under warranty (minimum 12 months on all products – see Warranty section). In all cases, contact us first to get return authorization before sending anything back.
To initiate a return, please follow these steps:
Contact TacMed Customer Service – Email us at info@tacmedaustralia.com.au or call 1300 862 633 within 14 days of receiving your order to request a return. We’ll provide you with a Return Merchandise Authorization (RMA) number/form if the return is approved.
Pack the Item Securely – Ensure the product (and all accessories, manuals, etc.) are packaged in original condition. Include the RMA form or reference your RMA number inside the package.
Send the item to TacMed – We will direct you to ship the item to our warehouse at:
TacMed Australia – Returns
1/33 Isles Drive
North Boambee Valley, NSW 2450, Australia
You are responsible for return shipping costs (unless the product is confirmed faulty or we sent the wrong item, in which case we’ll arrange or reimburse postage).
Once we receive the returned item and verify its condition, we’ll process your refund, exchange, or store credit as arranged.
For change-of-mind returns or exchanges, the customer is responsible for the return postage. If you prefer, we can provide a return shipping label and deduct the shipping cost from your refund/credit. In cases where the return is due to a mistake on our part or a verified product fault, TacMed will cover the return shipping costs or provide a prepaid return label. We’ll discuss the best solution with you during the return authorization process.
Please inspect your items as soon as they arrive. If anything is damaged, defective, or not what you ordered, notify us within 14 days of delivery. We may ask for a description or photos of the issue. TacMed will then arrange to inspect and replace or refund the item. For minor issues we might send a replacement part, but typically we’ll have you return the faulty product (at our expense) and we’ll send you a new one. All products are covered by at least a 12-month warranty, so if a fault develops later (outside the 14-day window), just let us know as soon as you discover it – we’ll still honor the warranty (see below).
For change of mind returns or exchanges, you have up to 14 days from receiving your order to notify us and send the item back. We find 2 weeks is a reasonable period to decide if the product is right for you. If you received an item as a gift during holidays, we may extend this period – feel free to reach out. For faulty items, the 14-day notification is ideal for initial defects, but even beyond that, our 12-month product warranty applies (so we will still assist with returns/replacements for manufacturing faults within at least one year of purchase).
Any item returned for refund or exchange must be unused, in original condition, and include all original packaging, parts, and accessories. We ask that you pack the product just as you received it, to avoid damage in transit. We cannot accept returns of items that have been used, soiled, modified, or missing parts (unless they arrived that way). For hygiene and safety reasons, certain products that have been opened (e.g. medical consumables that are unsealed) may not be returnable unless faulty. If you’re unsure, ask us. Keeping everything in new condition will ensure a smooth return process.
Once your returned item arrives back with us and is inspected, we aim to process your refund promptly. We typically complete returns processing within 2–3 business days of receiving the item. After we issue the refund on our end, it may take an additional few days for the refund to appear in your bank or on your credit card statement (this is dependent on your bank or payment provider). In total, you can expect the refund to be finalized within roughly 3–5 business days after we receive your return. We’ll send you a confirmation once your refund is processed.
For returns, you can choose either a full refund, an exchange (we’ll send a different size or product, with any difference in price settled), or a store credit to use on a future purchase – whichever you prefer. Note that shipping charges from your original order are not refundable (except for returns of faulty products). If an item is being returned under warranty (faulty), we will typically offer a replacement of the same item. If that’s not suitable or the item is discontinued, you can opt for a refund or credit. We’re flexible and will work with you to make sure you’re satisfied with the resolution.
At TacMed, quality is our top priority. All products are vetted through a rigorous process by our team of experienced medics, including former Special Operations medics and intensive care paramedics. We only source genuine gear from trusted global brands, and we are the exclusive Australian distributor for several leading emergency medical suppliers.
Each item is either field-tested, clinically backed, or trialled with first responders to ensure it performs under real-world pressure. In addition, TacMed maintains regulatory approvals, with many of our kits registered as medical devices under Australian law.
TacMed supplies products that comply with both Australian and international standards. Many of our medical devices are registered on the ARTG (Australian Register of Therapeutic Goods), meaning they are TGA-approved for use in Australia.
We also work with manufacturers whose products carry CE marking (Europe) and FDA approval (USA) where applicable. TacMed itself is an ISO 9001 certified company, which ensures consistent quality management across everything we supply.
Yes. TacMed Australia’s medical kits (including first aid kits and trauma kits) are considered medical devices and are listed on the ARTG (Australian Register of Therapeutic Goods) where required. This means they have been assessed and are approved by the Therapeutic Goods Administration (TGA). For example, our comprehensive first aid kits are registered as Class I medical devices under TacMed Australia Pty Ltd. We ensure all necessary regulatory approvals are in place so that our kits fully comply with Australian law. In practical terms, this gives you assurance that the kits meet quality and safety benchmarks set by the TGA. (Note: Individual components within kits, such as tourniquets or bandages, may have their own certifications as well.)
TacMed specialises in life-saving medical gear for high-risk environments, including:
Trauma and first aid kits (from workplace to military-grade)
Bleeding control equipment (tourniquets, chest seals, haemostatic dressings)
Airway management tools
Bags and pouches for tactical carry
Training and simulation equipment
Our products are designed for first responders, defence, mining, law enforcement, outdoor adventurers, and workplaces that need reliable emergency gear.
It depends on your environment and risk profile. For example:
Workplace & Home → First Aid Kits that meet WHS standards.
Outdoor & Adventure → Compact trauma kits with bleeding control tools.
Professional First Responders → Advanced airway, IV, and trauma gear.
If you’re unsure, our team can provide tailored recommendations based on your needs.
TacMed medical kits are designed for critical emergencies, not just minor cuts and scrapes. Unlike standard workplace or household first aid kits, our kits include advanced trauma care items such as tourniquets, chest seals, and trauma dressings — the same equipment trusted by military medics, paramedics, and emergency responders. They are built for rapid deployment in life-threatening scenarios where seconds matter.
Yes. Many of our workplace kits are designed to meet or exceed Safe Work Australia and state-level compliance standards. We also offer modular workplace kits that align with industry regulations while including advanced trauma supplies, so businesses are covered for both regulatory requirements and real-world emergencies.
Our kits are trusted by first responders, law enforcement, military, mining and construction workers, and high-risk industry personnel. However, they are also widely used by outdoor adventurers, remote workers, and safety-conscious families who want a higher level of preparedness than a standard first aid kit provides.
The right kit depends on your environment and level of risk. For example, a remote worker or traveller may need a compact trauma kit with bleeding control tools, while a workplace might require a larger, modular system to cover multiple staff. If you’re unsure, our team can provide tailored recommendations based on your operational needs.
Yes. We provide custom-built kits for specific industries, workplaces, and operational environments. Whether you need a vehicle-mounted kit, a workplace cabinet system, or a compact individual pouch, we can tailor the kit’s contents to match the risks you’re most likely to face.
We recommend checking your kit at least once a year, or after any use. Consumable items like bandages, dressings, and medications have expiry dates and should be replaced regularly. Environmental factors such as heat, dust, or moisture can also impact kit contents, so frequent inspections are important if your kit is stored in harsh conditions. TacMed offers refills and replacement modules to make restocking easy.
Yes — a first aid kit covers minor injuries, but medical kits are designed for life-threatening emergencies like severe bleeding or chest injuries. They complement, not replace, a standard first aid kit.
Absolutely. While training is highly recommended, our kits are designed with intuitive layouts, clear labelling, and proven tools so even untrained users can make a difference in an emergency.
The gear itself is long-lasting, but consumables (bandages, dressings, chest seals) typically last 3–5 years before expiry. With proper maintenance and refilling, your kit will remain reliable indefinitely.
We recommend checking your kit every 6–12 months. Make sure consumables like chest seals, gauze, and bandages haven’t expired and that packaging is intact.
Replace it straight away. We offer individual refills for most items so you don’t need to buy a whole new kit.
Not always, but if you’d like peace of mind, TacMed can help with kit servicing to make sure your gear is fully stocked and compliant.
Yes — many customers set up a 6 or 12-month reminder with us. Contact our team and we can help you stay on top of kit maintenance.
Yes. TacMed Australia supports government agencies, emergency services, mining operations, and corporate buyers with bulk pricing and procurement solutions. If you require a large order, ongoing supply, or wish to establish a wholesale account, please contact our team. We can provide customised quotes, supply agreements, and tailored kit solutions to meet operational requirements.
Absolutely. We regularly supply government agencies, emergency services, mining operations, and corporate buyers with customised procurement solutions.
Yes, if you need ongoing supply or wholesale arrangements, we can set up an account for you. Get in touch with our team and we’ll guide you through the process.
Definitely. We can create tailored kit solutions, provide supply agreements, and adjust contents to meet your operational requirements.
Just contact our team directly at info@tacmedaustralia.com.au or call 1300 862 633. We’ll provide a written quote and discuss the best pricing options for your order.
Yes. Almost all products sold by TacMed Australia come with at least a 12-month warranty against manufacturing defects. If a product is found to be faulty within the first year, we’ll repair, replace, or refund it as appropriate.
Some products may carry longer manufacturer warranties (e.g., certain medical devices may have 2–5 years). Electronics such as defibrillators or diagnostic devices also usually have their own warranty period, which we pass on to you.
Consumable products (such as bandages, adhesives, and medications) generally aren’t covered for use beyond their expiry date or intended single-use. However, if any consumable item arrives defective or unusable upon delivery, we’ll replace it immediately.
Even if your product is outside the standard warranty period, we encourage you to reach out. We value the reliability of our gear and will assist where reasonable.
Simply contact our customer support team. We’ll guide you through any troubleshooting steps or the returns process, and ensure your gear is repaired or replaced quickly if eligible.
Absolutely. Whether you’re after a simple modification (like adding extra tourniquets) or a fully custom solution for a military, mining, or expedition team, we can design it. We also do co-branded or private label kits. Just tell us your requirements and we’ll source, build, and deliver a tailored solution.
No problem. Our team can source specialised medical devices, equipment, or bulk supplies through our procurement network. If it’s not listed online, get in touch—we thrive on solving unique supply challenges.
You can reach us in a way that suits you best:
📞 Phone: 1300 862 633 (Mon–Fri, 9am–4:30pm AEST)
📧 Email: info@tacmedaustralia.com.au
🌐 Contact Form: via our Contact Us page
💬 Social Media: Message us on LinkedIn, Facebook, or Instagram
Our head office and warehouse is in Coffs Harbour, NSW (1/33 Isles Dr, North Boambee Valley). While we don’t have a retail shopfront, locals can arrange order pick-ups by contacting us first.
Yes. Beyond sales, we actively support first responders, emergency services, and the wider community. From advice on choosing the right kit to bespoke training and after-sales support, our team is here to help however we can.
TacMed is run by current and former medics, paramedics, and veterans. We don’t just sell products—we use them in the field. That means every product we recommend has been carefully selected for reliability, performance, and real-world use.
From workplaces to first responders, we design tailored kits with the right equipment for your environment.