- Browse website
- Add items to your cart
- Click the bag icon in the top right
- Click Checkout
- Fill in your shipping and payment information
- complete order
FAQs
Orders & SHipping
How do I place an order?
Can I get a PDF copy of my Tax Invoice?
Yes, If you reply to the order confirmation email and request a Tax Invoice we can email it to you.
when should i receive an order confirmation email?
An Order Confirmation email, should be delivered instantly after a payment has been successfully made. It is sent directly via Shopify to your email, please check all your folders.
How long will it take to receive my order?
We aim to deliver Australian orders within 3 – 7 business days from the time of order. Please note that during our sale/promotional events or parts of WA & NT, delivery may take up to 7 – 10 business days.
Do you ship internationally?
We only offer shipping to Australia & New Zealand online, but we do ship internationally. If you are an international customer you will need to contact us directly so we can quote for your order and freight.
How much is shipping?
Any order to an Australian destination under $250 AUD will incur a flat rate $12.95 AUD shipping fee.
Australian online orders over $250 AUD will enjoy free shipping to all domestic addresses.
How can I track my order?
After your purchase, you'll receive two important emails:
- An order confirmation email immediately after purchase
- A dispatch notification email with tracking details when your order ships
The dispatch email will include a tracking link allowing you to monitor your delivery status in real-time.
Which shipping carriers do you use?
Australia Post, Startrack
Do you offer expedited shipping?
Express shipping is optional and costs $19.95 for all online orders.
Returns & Exchanges
What is your return policy?
How do i return an item?
We accept returns for any faulty products within their warranty period (minimum 12 months). Please contact us as soon as possible so we can assess the issue and arrange an exchange, refund, or credit if applicable.
Who pays for return shipping?
The customer is liable & responsibile to pay for return shipping, and that if tacmed covers/arranges the return, the costs will be subtracted from a refund or exchange value. In the case of a Tacmed error/fault for requiring the return do we refund or cover freight costs.
How long do i have to return an item?
At TacMed, we want you to be completely satisfied with your purchase. If you change your mind, you can return or exchange any item that is unused and in its original condition within 14 days of receiving your order. Once we receive the item, we’ll issue a full refund or store credit (shipping charges are non-refundable).
what condition must items be in for returns?
you can return or exchange any item that is unused and in its original condition, this applies only to exchanges/change of mind returns.
how long until i receive my refund?
Once we receive the items back, we will process the order and issue a refund, it may take 3-4 days to process with the banks.
Payment & Security
what payment methods do you accept?
Credit/Debit Cards (Visa, Mastercard, American Express)
Shop Pay
Paypal
Apple Pay
Google Pay
Afterpay
Zip Pay
is my payment information secure?
Yes, Our site is hosted and secured through Shopify.
when will my card be charged?
As soon as you complete the checkout, the card should be charged instantly.
do you offer BUY NOW, PAY LATER options?
Yes, we offer Afterpay & Zip pay
How do i apply a discount code?
- Add items to your cart
- Click bag icon
- Click checkout
- Enter discount code or Gift card code
- Click Apply
can i modify my order after placing it?
Yes, please email customer service as soon as possible to amend the order and for an updated invoice to be sent out.
do you charge sales tax?
Yes* on applicable products, GST is included in the price thats shown on the website.
account & customer service
How do i create an account?
- Click the account icon in the top right
- Select "Create Account"
- Enter your email and create a password
- Fill in your details or create an account during checkout
how can i contact customer service?
what are your business hours?
Mon-Fri: 9am-4:30pm
Sat-Sun: Closed
Can i change my shipping address?
Yes, please email customer support as soon as you have noticed the error. A kind reminder we aim to deliver orders within 3 – 7 business days from the time of order. Please note that during our sale/promotional events or parts of WA & NT, delivery may take up to 7 – 10 business days.
How do i reset my password?
- Click the Account icon in the top right
- Select "Forgot Password"
- Enter your email
- Click reset link in email
- Create new password
Do you have a loyalty program?
No, we currently do not have a loyalty program, but are looking into options.
Where can I leave product reviews
On our website: You can leave a review on each products page in the dedicated area, you will also receive an email asking to leave a review for each purchased product. Alternatively you can leave a review on our Google Business profile found here. TacMed Australia Profile