DELIVERY
DOES TACMED OFFER FREE SHIPPING?
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Yes, Australian online orders over $250 AUD will enjoy free standard shipping to all domestic addresses.
Phone, email or PO orders incur standard shipping charges.
Any order to an Australian destination under $250 AUD will incur a flat rate $12.95 AUD shipping fee.
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Holiday Shipping Notice
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Our team will be taking a well-deserved break from December 20th to January 6th. During this time, our website will remain fully operational, and you can place orders as usual. However, please note that any orders placed during this period will be shipped when we return to the office on January 6th. Thank you for your understanding and support!
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ShIPPING TIMEFRAMES
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We aim to deliver Australian orders within 3 – 7 business days from the time of order. Please note that during our sale/promotional events or parts of WA & NT, delivery may take up to 7 – 10 business days.
Holiday Shipping Notice: During holiday periods, including our Christmas break, or peak sale times, please allow additional time for your order to arrive.
To guarantee safe arrival of your TacMed online purchase, please specify a business hours address for delivery [PO Box delivery addresses are acceptable]. If no one is present to accept the delivery, your purchase will be left in the most logical and secure location available or taken to the local post office or courier depot. A card with pick up details will be left.
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HOW DO I TRACK MY ORDER?
After your purchase, you'll receive two important emails:
- An order confirmation email immediately after purchase
- A dispatch notification email with tracking details when your order ships
The dispatch email will include a tracking link allowing you to monitor your delivery status in real-time.
I haven't received my order confirmation email, what should I do?
If you haven't received your order confirmation email:
- Check your spam/junk folder
- Verify you entered the correct email address during checkout
- Contact our customer service team at:
Email: info@tacmedaustralia.com.au
Phone: 1300 862 633 (Mon-Fri 9-4:30pm)
Once your order is dispatched, you'll receive an email with estimated delivery timeframes and a tracking link to monitor your delivery status. Delivery times vary based on your location and chosen shipping method.
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TAXES & DUTIES
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Yes* on applicable products. GST is included in the prices that is displayed on the TacMed Australia website.
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What Couriers Do you use?
Australia Post & Startack
DELIVERY OPTIONS
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Standard Shipping & Express Shipping options are available.
To guarantee safe arrival of your TacMed online purchase, please specify a business hours address for delivery [PO Box delivery addresses are acceptable].
If no one is present to accept the delivery, your purchase will be left in the most logical and secure location available or taken to the local post office or courier depot. A card with pick up details will be left.
Tacmed takes no responsibility for the accuracy of delivery addresses supplied - shipments will be addressed using the details provided at the time of ordering. In the event that a shipment is returned to our warehouse due to an incorrect address supplied, or being uncollected from a local post office/collection agent, Tacmed will contact you regarding redelivery options of your shipment - additional shipping fees may apply for redelivery and/or redirection of shipments.
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CAN MY ORDER BE SENT TO A PO BOX?
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Yes.
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If you're unable to find the answer to your question on this page, please get in touch with our Customer Care team at info@tacmedaustralia.com.au or 1300 862 633.