HELP CENTRE

 

Our team will be taking a well-deserved break from December 18th to January 5th. During this time, our website will remain fully operational, and you can place orders as usual. However, please note that any orders placed during this period will be shipped when we return to the office on January 6th. Thank you for your understanding and support!

 

 

How do I track my order?
After your purchase, you'll receive two important emails:

• An order confirmation email immediately after purchase
• A dispatch notification email with tracking details when your order ships

The dispatch email will include a tracking link allowing you to monitor your delivery status in real-time.

I haven't received my order confirmation email, what should I do?
If you haven't received your order confirmation email:

• Check your spam/junk folder
• Verify you entered the correct email address during checkout
• Contact our customer service team at:

 

How Do I purchase a Gift Card?
To purchase a Gift Card:

1. Visit our Gift Cards page
2. Select your preferred amount
3. Add recipient's details (name and email)
4. Complete checkout

The gift card will be delivered to the recipient's email address.

How Do I Redeem a Gift Card?
To redeem your Gift Card:

1. Add items to your cart
2. Proceed to checkout
3. Enter your gift card code in the 'Gift Card or Discount Code' field
4. Click 'Apply'

The gift card amount will be deducted from your total. Any remaining balance can be used for future purchases.

Can I check my Gift Card Balance?
Yes, you can check your gift card balance in two ways:

• Online: Enter your gift card code in the checkout to test balance or
• Contact us directly:

 

What is your returns policy?

Our returns policy is designed to be as easy as applying a tourniquet! You can return items if:

• You've changed your mind (within 14 days of receipt)
• The item is unused and in its original condition
• The item is faulty (within warranty period - minimum 12 months)

Please note:

• Shipping charges are not refundable
• All returns must be authorised by TacMed Australia before sending!
  
  

How do I return an Item?

Follow these steps to return an item:

• Contact us to get authorisation:
  • Phone: 1300 862 633
  • Email: info@tacmedaustralia.com.au
• We'll provide you with a Return Merchandise Authorisation Form (RMA Form)
• Include the completed RMA Form with your return
• Send the item to:

  Tacmed Australia
  1/33 Isles Dr
  North Boambee Valley, NSW 2450

 

What if I receive a damaged or defective item?

If you receive a damaged or defective item:

• Inspect your items immediately upon delivery
• Within 14 days of delivery, notify us in writing of any:
  • Evident defects or damage
  • Shortage in quantity
  • Failure to comply with description
• For defects that become evident later, notify us as soon as possible
• We'll arrange inspection of the goods and process your return accordingly

All faulty products are covered by a minimum 12-month warranty.

What are my refund options?

When returning items, you can choose from:

• Full refund (minus shipping charges)
• Store credit
• Exchange for another item

For faulty items within warranty period, you'll receive either:

• Exchange
• Refund
• Store credit

The final decision will be made after assessment by a TacMed representative.