HELP CENTRE

How do I track my order?

After your purchase, you’ll receive two important emails:

• An order confirmation email immediately after purchase

• A dispatch notification email with tracking details once your order ships

The dispatch email includes a tracking link so you can monitor your delivery status in real time. You can also track your order any time by visiting our Track My Order page in the footer and entering the tracking number from your email.

I haven't received my order confirmation email, what should I do?
If you haven't received your order confirmation email:

• Check your spam/junk folder
• Verify you entered the correct email address during checkout
• Contact our customer service team at:

How Do I purchase a Gift Card?
To purchase a Gift Card:

1. Visit our Gift Cards page
2. Select your preferred amount
3. Add recipient's details (name and email)
4. Complete checkout

The gift card will be delivered to the recipient's email address.

How Do I Redeem a Gift Card?
To redeem your Gift Card:

1. Add items to your cart
2. Proceed to checkout
3. Enter your gift card code in the 'Gift Card or Discount Code' field
4. Click 'Apply'

The gift card amount will be deducted from your total. Any remaining balance can be used for future purchases.

Can I check my Gift Card Balance?
Yes, you can check your gift card balance in two ways:

• Online: Enter your gift card code in the checkout to test balance or
• Contact us directly:

What is your returns policy?

Our returns policy is designed to be as easy as applying a tourniquet! You can return items if:

• You've changed your mind (within 14 days of receipt)
• The item is unused and in its original condition
• The item is faulty (within warranty period - minimum 12 months)

Please note:

• Shipping charges are not refundable
• All returns must be authorised by TacMed Australia before sending!
  
  

How do I return an Item?

Follow these steps to return an item:

• Contact us to get authorisation:
  • Phone: 1300 862 633
  • Email: info@tacmedaustralia.com.au
• We'll provide you with a Return Merchandise Authorisation Form (RMA Form)
• Include the completed RMA Form with your return
• Send the item to:

  Tacmed Australia
  1/33 Isles Dr
  North Boambee Valley, NSW 2450

What if I receive a damaged or defective item?

If you receive a damaged or defective item:

• Inspect your items immediately upon delivery
• Within 14 days of delivery, notify us in writing of any:
  • Evident defects or damage
  • Shortage in quantity
  • Failure to comply with description
• For defects that become evident later, notify us as soon as possible
• We'll arrange inspection of the goods and process your return accordingly

All faulty products are covered by a minimum 12-month warranty.

What are my refund options?

When returning items, you can choose from:

• Full refund (minus shipping charges)
• Store credit
• Exchange for another item

For faulty items within warranty period, you'll receive either:

• Exchange
• Refund
• Store credit

The final decision will be made after assessment by a TacMed representative.

Most orders arrive within 3–7 business days, depending on your location. Remote areas or peak periods may take a little longer. Once your order ships, you’ll get a tracking link so you can follow it in real time.

Yes – Australian online orders over $250 receive free standard shipping. Orders under $250 incur a flat $12.95 shipping fee.

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to update it before your order is dispatched.

If you accidentally purchased the wrong product or forgot to remove an item before checkout, please contact us as soon as possible. If your order hasn’t yet been dispatched, we can cancel or adjust it and issue a refund. If it has already shipped, you can return the unwanted item following our change-of-mind policy.

We accept major credit cards, PayPal, Afterpay, Zip pay, and other secure payment methods through Shopify. You’ll see all available options at checkout.

Our flat $12.95 shipping covers reliable, trackable delivery with Australia Post or couriers. While cheaper options exist, they aren’t insured or trackable — so to protect your order, we only use tracked shipping.