RETURNS & EXCHANGES
What is Tacmed's returns policy if i change my mind?
At TacMed, we want you to be completely satisfied with your purchase. If you change your mind, you can return or exchange any item that is unused and in its original condition within 14 days of receiving your order. Once we receive the item, we’ll issue a full refund or store credit (shipping charges are non-refundable).
What condition must itms be in for returns?
you can return or exchange any item that is unused and in its original condition, this applies only to exchanges/change of mind returns.
How do i return my faulty item?
We accept returns for any faulty products within their warranty period (minimum 12 months). Please contact us as soon as possible so we can assess the issue and arrange an exchange, refund, or credit if applicable.
What should i do if my item was damaged upon delivery?
Upon receiving your order, please inspect the items carefully. If you find any defect, damage, or shortage, notify us within 14 days of delivery by contacting us. We’ll work with you to resolve the issue promptly.
Do I need authoriSation to return an item?
Yes, all returns must be authorised by TacMed Australia. To get started, please contact us by
phone: 1300 862 633
or
email: info@tacmedaustralia.com.au.
We’ll provide you with a Return Merchandise Authorisation (RMA) Form to include with your return shipment.
Where should I send my return?
Once your return is approved, please send the item, along with the RMA Form, to the following address:
TacMed Australia
1/33 Isles Dr
North Boambee Valley, NSW 2450
Who Pays for return shipping?
The customer is responsible to pay for return shipping, If you request Tacmed to arrange the return using our freight accounts, the costs will be subtracted from any refund or exchange value.
In the case of a Tacmed error/fault resulting in an item requiring return, Tacmed will refund and/or cover freight costs in full in rectifying the error.
If a shipment is returned to our warehouse due to an error on the supplied address, or being uncollected for an LPO or collection point, the customer is liable for any applicable costs to re-ship the item.