We want you to be completely satisfied with your purchase. If you change your mind, you can return or exchange any item that is unused and in its original condition within 14 days of receiving your order. Once we receive the item, we’ll issue a full refund or store credit (please note: shipping charges are non-refundable).
Items must be unused, in their original condition, and in the original packaging. This applies to all change-of-mind or exchange returns.
Yes. All returns must be authorised by TacMed Australia before sending them back. To get started, contact us by:
Phone: 1300 862 633
Email: info@tacmedaustralia.com.au
We’ll provide you with a Return Merchandise Authorisation (RMA) Form to include with your return shipment.
To arrange a return, simply contact our customer service team by phone or email. We’ll confirm your return, provide an RMA Form, and guide you through the next steps so the process is quick and straightforward.
Once your return is approved, please send the item, along with the RMA Form, to the following address:
TacMed Australia
1/33 Isles Dr
North Boambee Valley, NSW 2450
Customer responsibility: You’re responsible for covering return shipping costs unless the return is due to an error or fault by TacMed.
TacMed error/fault: If an item is incorrect or faulty due to our mistake, we’ll cover all freight costs to resolve the issue.
Uncollected/incorrect address: If your order is returned to us due to an incorrect address or being uncollected, you’ll be responsible for any costs to re-ship the item.
We accept returns for any faulty products within their warranty period (minimum 12 months). Please contact us as soon as possible so we can assess the issue and arrange an exchange, refund, or store credit if applicable.
Please inspect your order as soon as it arrives. If you find any damage, defect, or shortage, notify us within 14 days of delivery by contacting our team. We’ll work with you promptly to resolve the issue.
Once we receive your returned item, we’ll process your refund, exchange, or store credit within 5–7 business days. Please allow extra time for your bank or payment provider to finalise the refund.
Yes. Sale items can be returned as long as they meet our standard return conditions (unused, original packaging, and within 14 days of receiving your order).
If you accidentally purchased the wrong product or forgot to remove an item before checkout, please contact us as soon as possible. If your order hasn’t yet been dispatched, we can cancel or adjust it and issue a refund. If it has already shipped, you can return the unwanted item following our change-of-mind policy.
From workplaces to first responders, we design tailored kits with the right equipment for your environment.