RETURNS & EXCHANGES

At TacMed, we want you to be completely satisfied with your purchase. If you change your mind, you can return or exchange any item that is unused and in its original condition within 14 days of receiving your order. Once we receive the item, we’ll issue a full refund or store credit (shipping charges are non-refundable).

you can return or exchange any item that is unused and in its original condition, this applies only to exchanges/change of mind returns.

We accept returns for any faulty products within their warranty period (minimum 12 months). Please contact us as soon as possible so we can assess the issue and arrange an exchange, refund, or credit if applicable.

Upon receiving your order, please inspect the items carefully. If you find any defect, damage, or shortage, notify us within 14 days of delivery by contacting us. We’ll work with you to resolve the issue promptly.

Yes, all returns must be authorised by TacMed Australia. To get started, please contact us by

phone: 1300 862 633
or
email: info@tacmedaustralia.com.au.

We’ll provide you with a Return Merchandise Authorisation (RMA) Form to include with your return shipment.

Once your return is approved, please send the item, along with the RMA Form, to the following address:

TacMed Australia
1/33 Isles Dr
North Boambee Valley, NSW 2450

The customer is liable & responsibile to pay for return shipping, and that if tacmed covers/arranges the return, the costs will be subtracted from a refund or exchange value. In the case of a Tacmed error/fault for requiring the return do we refund or cover freight costs.